Career progression - Jill
"In 1992, I came across a job for a Reservations Agent with Holiday Inn. The role sounded like
exactly what I needed - it offered training that would help me develop new skills. At the time,
I had no idea how far these skills would take me. 16 years later, I am who I am now because of
IHG. Beyond providing me with a steady paycheck and educational support, they have offered me
the world - quite literally.
Ever since I completed my initial training in Reservations, opportunities have just kept on opening
up for me. I progressed through four different roles in Salt Lake City - Reservations, Guest Relations,
Executive Assistant and then Supervisor. With each promotion came lots of support and encouragement from
my bosses and all the training I needed to step right into the role.
My next promotion to Associate Manager, Customer Service took me to the corporate office in Atlanta,
where I was looking after loyalty marketing for Priority Club members. Over the next few years I
worked my way up to Manager of Global Customer Service, then Operations Manager for Systems
Maintenance and Customer Service.
I got the chance to move to Manila and take on a new challenge in 2006. I’m now responsible for
developing and directing the management of IHG’s customer contact centre for relationship and
multi-brand marketing. The job brings me into contact with the senior executive team and department
heads so I guess you could say I’ve come a long way since I started with the company."
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