Priority Club® Rewards, the loyalty program for IHG, InterContinental® Hotels Group, and its Family of Brands, is changing its name to IHG® Rewards Club. You'll still receive the same great benefits you have today, plus new ones like free Internet for members globally in 2014, starting with Elite members in July 2013.
"In 1992, I came across a job for a Reservations Agent with Holiday Inn. The role sounded like exactly what I needed - it offered training that would help me develop new skills. At the time, I had no idea how far these skills would take me. 16 years later, I am who I am now because of IHG. Beyond providing me with a steady paycheck and educational support, they have offered me the world - quite literally.
Ever since I completed my initial training in Reservations, opportunities have just kept on opening up for me. I progressed through four different roles in Salt Lake City - Reservations, Guest Relations, Executive Assistant and then Supervisor. With each promotion came lots of support and encouragement from my bosses and all the training I needed to step right into the role.
My next promotion to Associate Manager, Customer Service took me to the corporate office in Atlanta, where I was looking after loyalty marketing for Priority Club members. Over the next few years I worked my way up to Manager of Global Customer Service, then Operations Manager for Systems Maintenance and Customer Service.
I got the chance to move to Manila and take on a new challenge in 2006. I’m now responsible for developing and directing the management of IHG’s customer contact centre for relationship and multi-brand marketing. The job brings me into contact with the senior executive team and department heads so I guess you could say I’ve come a long way since I started with the company."
Last updated 09 May 2011
