Our culture
Click on Our Employer Brand to see how we have built a unique culture that makes us all that we are today.


To make sure that all of us share our purpose of creating Great Hotels Guests Love and are engaged in achieving it, we have made a commitment to our people that we will create an environment and culture where they can give their best and make a difference. We call it Room to be yourself.
We may all work for different brands, speak different languages and like different things, but we’re all passionate about something. Whether your passion is karaoke or canoeing, we promise to give you an environment where you can bring the same amount of energy and enthusiasm to your job, and bring your unique personality to work.

They reflect the values that are important to us and were developed through research with our employees across the world into how they behave at work every day – and how they want the people they work with to behave.
Our Winning Ways provide a strong sense of shared purpose, and are critical to driving our business performance forward, as well as making us a great, enjoyable place to work. They make us a high-performing organisation that helps deliver our company's core purpose – 'Great Hotels Guests Love'.
The heart of our company has always been our people. It is our people who bring our brands to life for our guests.

Do the right thing
We always do what we believe is right and have the courage and conviction to
put it into practice, even when it might be easier not to. We are honest and
straightforward and see our decisions through.
- We keep our promises and we don’t let people down
- We seek out the facts and trust our judgement
- We take responsibility and take decisions even when they’re difficult
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Last updated 22 February 2012